Privacy Policy
Last updated: October 2025
Your Privacy is Our Priority
At Halawasl, we are committed to protecting your privacy. This policy explains how we collect, use, share, and protect your personal information. We do not process payments or collect financial data - the App is a free connection platform only.
Introduction
Welcome to HalaWasl ("App," "we," "us"). The App is designed to facilitate voluntary ride-sharing between users across all Arab countries. Please note: The App does not provide paid transportation services, does not process any payments and does not operate as a financial intermediary, does not employ drivers and does not intervene in user arrangements. By using the App, you agree to comply fully with this Privacy Policy and acknowledge your understanding of the service.
Information We Collect
We may collect the following information to operate and improve the App: Account Information (full name, phone number, email, profile photo), Ride Details (departure location, destination, date, time, number of available seats), Device Information (device type, operating system, app version, language settings, IP address), Optional Verification Documents (ID card, driver's license, vehicle ownership document for verification purposes only). Legal Note: No financial data or payment information is collected, as all transactions occur outside the App.
How We Use Your Information
Information is used solely for: Connecting users who wish to share rides voluntarily, Improving user experience and App performance, Enhancing security and preventing abuse or misuse, Sending notifications or updates regarding the service or legal terms. We do not share personal information with third parties for marketing or commercial purposes.
Data Security
We implement reasonable technical and administrative measures to protect user data from unauthorized access, alteration, or deletion. However, complete security cannot be guaranteed over the internet. Users are responsible for handling their personal data carefully.
Verified Accounts
The App may allow users to submit identification documents (ID card, driver's license, vehicle ownership) for account verification. Upon review, a "✅ Verified" badge may appear on the user profile. Verification is solely for trust purposes and does not guarantee legal validity or accuracy of information. Users remain fully responsible for the authenticity of their documents and any agreements made outside the App.
Your Rights
You have the right to access, correct, delete, and port your personal information. You can also object to data processing or request its restriction. To exercise your rights, please contact us at the email provided below.
Cookies
We use cookies and similar technologies to enhance your experience, analyze app usage, and personalize content. You can control cookies through your browser or device settings.
Information Sharing
We share information only when necessary to provide our services (with drivers and passengers participating in the same ride), with trusted technical service providers, for legal compliance, or with your explicit consent. We never sell your personal data.
Children's Data Protection
The App is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child without appropriate consent, we will take steps to delete that information.
International Data Transfers
Your personal data may be transferred to, stored, and processed in countries outside your country of origin. We take appropriate steps to ensure your data is protected in accordance with this policy and applicable laws.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymize your data, except what is required to be retained for legal compliance or dispute resolution.
Updates to This Policy
We reserve the right to update this Privacy Policy at any time. We will notify users of material changes via the App or email. Your continued use of the App after updates means your acceptance of the updated policy.
Committed to Protecting Your Personal Data
Compliant with Middle East data protection laws
Contact Us
If you have any questions about this Privacy Policy, please contact us:
support@halawasl.com